Delete your Soko List account
The short version
- You can delete your account yourself in the app. It takes effect straight away.
- If you can’t open the app, email us and we will delete it within 30 days.
- Deleting your account removes your profile, listings, photos and messages.
Option 1: in the app
- Open Soko List and sign in.
- Tap the account icon at the top right of the Home screen.
- Scroll down and tap Delete account.
- Type DELETE to confirm.
Your account and data are deleted immediately, and you are signed out.
Option 2: by email
If you no longer have the app or can’t sign in, email support@sokolist.co.ke from the email address you use to sign in, with the subject “Delete my Soko List account”.
We will confirm the request with you and delete your account within 30 days. We ask you to write from your sign-in email so nobody else can delete your account.
What we delete
- Your account and sign-in details (email address, and your password if you set one)
- Your profile: display name, phone number and town
- All your listings and their photos
- Your conversations and the messages in them
- Reports you filed about other listings
What we may keep, and for how long
- Service logs (such as IP addresses) held by our hosting providers expire on their own, usually within a few weeks.
- Suspended accounts: if your account was suspended for fraud or abuse, we may keep a note of the email address for up to 12 months to stop the same person signing up again.
Messages you sent to other people are deleted along with the conversation, so they disappear for the other person too.
Delete a listing without deleting your account
In the app, go to Account → My listings, open the menu next to a listing and choose Delete. The listing and its photos are removed straight away.
For more about how we handle your data, read our Privacy Policy.